Hampton Inn Dallas Irving Las Colinas

Melissa was exceptional. She texted me within 20 minutes of my arriving to my room to make sure everything was to my satisfaction and to see if I needed anything. She also gave me important tips on taking a car service from the hotel to the concert venue. The next morning she even remembered me and inquired about the concert. The room was very clean. That is always the first thing I check and I was extremely impressed. The air conditioner filters looked brand new. My "sock test" was most impressive. I walked around the room with white socks on for a full 5 minutes and they barely got dirty. The pillowcases are very high thread count which I absolutely loved! Their housekeeping department is top notch. That is important to me. Well done! Everything about my stay was positive.

I made the reservation on September 12 in my name and all the confirmation emails were in my name and yesterday when we arrived with my husband no reservation appeared. We spent more than an hour waiting for them to give us the room and my reservation still did not appear and it turned out that the reservation was in my husband's name. The truth is that we were not happy with what happened to us. It was my husband's birthday and we already had plans of what we were going to do and everything was delayed.

The property was nice and close to Music Factory and very nice restaurants.

Breakfast was good could use a little more flavor and little more variety but overall is was good. Maybe some sausage links, bacon and pancakes would work.

Clean, comfortable, quiet, friendly service. We ended up coming back for a second night unexpectedly, I discovered I had lost my earbuds and determined I had possibly left them the night before. I asked the front desk, they communicated with housekeeping and sure enough they had found them in our room from the night before. They had been bagged and labeled. I was so grateful to get them back. Breakfast was wonderful, staff kept things clean and stocked.